Spanish Speakers
ibex, Pakistan
Job Description
Job Overview:
Responsible for acting as a liaison between our Spanish customer(s) and the respective client. Ensure compliance of process and policies.
Key Responsibilities:
Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specification:
O Levels/Matric or above
Excellent command over English, with good American or Neutral accent
Good Spanish Language skill
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive
Job Specification
Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance