Help Desk Analyst
Ovex Technologies Pvt. Ltd., Pakistan

This position demands troubleshooting aptitude in aggressive working environment along with go getter attitude along with excellent communication skills, if you are down to business with ability stretch-out to provide value added services to the customer that this role is for you. CANDIDATES WHO HAVE PRIOR WORK EXPERIENCE IN USA / CANADA / UK)

Bachelors / Masters Degree in Computer Sciences

Proactive / be ready to take ownership of the situation

Excellent command on Windows 9X, XP, 2000 & VISTA

Hands on Experience with Dial up, Cable and DSL trouble shooting

In-depth Knowledge of MS Office suite, along with MS Visio and MS Project

Good command on Software licensing and compliance issues

Hands on Experience with Providing Remote Support to the customers (level 3 support)

Excellent communication skills both verbal and non verbal are mandatory for this role

Strong background in software and hardware trouble shooting

Potential to be able to become part of aggressive environment and be able to grip pressure situations

Ability to work nights shifts.