Customer Support Representative
LiveChat World Wide, Pakistan

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer Experience
• Responding promptly to customer inquiries, complaints and queries
• Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
• Acknowledging and resolving customer complaints and make necessary correspondence
• Logging the details in relevant CRM software and providing timely updates
• Upselling and conversion passive prospects into long term customers
• Warm and Cold calling to make sales as per provided targets

Requirements:

• Minimum Intermediate or Bachelors degree
• Previous call center experience (if applicable) is good to have
• Must be comfortable working in shifts
• Good verbal and spoken skills wrt to English language
• Must be able to deal with pressure

Job Rewards and Benefits