Team Lead (Drop Shipping)
AK Group, Pakistan

Position Overview

The incumbent will be responsible for managing the full life cycle of drop shipping, including but not limited to developing the business, managing it and maintaining it - for various Amazon accounts. Besides, this person shall be responsible for supervising and driving these processes with his/her repartees, in order to achieve company goals. Initially, this lead will be responsible for all these processes however, with the increase in order volume, the following responsibilities will be assigned to a team of virtual assistants.

• Product Hunting
• Product Listing and Inventory Management
• Order Processing
• Customer Relations

For the duration of The Employee’s employment, the job description as Team Lead (Drop Shipping) may change depending on the nature of the position and duties. The employees agree that the job description shall include but not be limited to the following:

Duties and Responsibilities

1. Business Development:

Product Hunting

Product hunting is one of the core functions, that would be based on the sales projections for each account.Responsibilities include -

• Filtering out products based on eligibility, availability, demand, sales volume, profitability;
• Maintaining detailed records in excel format with ASIN and 3rd party product code for reference;
• Strategically determine sales targets;
• Coordinate with suppliers - on new product launches, seasonal products, forecasts and demand planning and drop shipping store changes.

Product Listing and Inventory Management

• Strategically list product(s) on Amazon based on competitor analysis, price analysis, shipping time, inventory, buy box and sales expectation;
• Control and close supervision of listed products’ prices throughout the shift to meet both sales goals and market price competition;
• Communicate with suppliers regarding product samples and limited-time promotions;
• Obtain sample products for quality controls on all listed product types
• Random sample to ensure quality controls on packing and shipping.
• Monitoring inventory level on regular basis to meet daily sales targets.

1. Business Management (Order Processing)

Ensuring on-time order processing with a team of Virtual Assistants (VA’s) is yet another core function of the drop shipping lead. It includes -

• Close coordination with the Human Resources (HR) team to ensure appropriate number of VA’s are recruited;
• Target-based shift and schedule development with the HR team for order processing VA’s;
• Closely supervising VA’s to ensure all orders are properly processed (exact item, quantity ordered, packing, etc.) and are dispatched according to instructions by end the customers;
• Order tracking with suppliers and updating customers with tracking numbers;
• Communicate with suppliers to coordinate orders and deliveries;
• Dispatch orders from drop-shipping warehouses as needed;
• Communicate with suppliers via phone, email, or online mode.

1. Record Keeping

• Maintain daily orders processing sheet and coordinate with the finance team;
• Update and maintain periodic reports to be shared with the management team.

1. Customer Relations

• Collaborate with suppliers to resolve billing issues;
• Cooperate with suppliers on order fulfilment issues as needed;
• Ensure the quality of products and converse with suppliers in the event of a recall or defective product;
• Communicate with customers via phone, email, or website online chat. Ensure responses to customer are within a 24-hour window;
• Keep track of the health of all accounts and update the management on any concerns or issues;
• Counter and manage customer claims, arrange for refunds and rectify complaints.

Qualifications and Other requirements

• Must be very proficient in verbal and written English.
• Customer/Member Focused: Focus on the Customer/Member - Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs employees on how to identify and locate resources to meet the diverse needs of customers/members.
• Judgment: Use Appropriate Judgment - Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
• Execution and Results: Manage Execution and Results - Holds employees accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages employees to strive for excellence, efficiency, and quality in work practices.
• Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
• Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with employees across the organization.
• Ethics and Compliance: Manage Ethics and Compliance - Instructs employees on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures employees demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
• Adaptability: Quickly Adapt - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps employees adjust to and develop the capabilities needed to implement organizational change initiatives.
• Talent: Supervise Employees - Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to employees that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the employees needed to meet business requirements. Teaches, guides, and assists in the development of employees.
• Strong problem solving, critical thinking, coaching, interpersonal skills.
• Proficiency with computers, especially MS Office.

Job Rewards and Benefits