IT Support Engineer - Remote
Tecvue360, Pakistan

IT Support Engineer Job Description:
· Research and identify solutions to software and hardware issues
· Training of all Engineers for day to day activities,
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to clients
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Maintain

Requirements
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
· Must have excellent communication skills (speaking and drafting)
· Hands-on experience at least one year with Windows/Linux/Mac OS environments
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with cabling standards and passive media (CAT, fiber etc.)
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· BS degree in Information Technology, Computer Science or relevant field
· Additional certification in Microsoft, Linux, Cisco or similar technologies will be a plus point

Job Rewards and Benefits