IT Officer - Support Executive
SME Bank Limited, Pakistan

Reports to: Dept. Head IT

Location: Head Office Islamabad,Lahore and Karachi Branches

Job Purpose:

Shall be responsible for independently maintaining the IT Infrastructure at the branch/office and providing technical support to the end-user(s).

Key Responsibilities:

• Maintenance of Server Room/Data Centre at branch/office.
• Local Area and Wide Area Network maintenance & Trouble-shooting.
• Installation, maintenance and trouble-shooting of Business & System Applications.
• Installation, maintenance and trouble-shooting of Hardware.
• Basic Maintenance of CCTV system.
• Implementation of applicable sections of Bank’s Business Continuity Plan, Disaster Recovery Plan, IT/MIS SOPs and Backup Policy/Guidelines etc.
• Implementation of applicable sections of Bank’s Information/Cyber Security policies, procedures, standards, guidelines and Action Plans etc.
• Train users on Hardware, Software, Applications and Information Security.
• Interaction with vendors and Internal IT staff to resolve IT Infrastructure issues.
• Generation of required documentation and its maintenance.
• Perform related duties as required.

Knowledge, Skills and Abilities Required:

• Adequate knowledge of Computers/Servers & Communication technologies.
• Adequate knowledge of Basic System and Business Applications.
• Ability to Install, Upgrade and Trouble-shoot System and Business Applications.
• Ability to Install, Upgrade and Trouble-shoot Hardware & Communication Equipment.
• Ability to maintain UPS and Server Room.
• Excellent Interpersonal Skills
• Excellent verbal & written Communication Skills
• Team Player
• Customer Oriented
• Flexible and Openness to change
• Analytical thinking & Problem-Solving Skills
• Ability to accept criticism and work well under pressure

Experience: Preference shall be given to candidates having exposure to PIBAS Core Banking Application & CCTV Systems.

Age Limit: Up to 30 years

Job Rewards and Benefits