NOC Engineer II
Acorn Technology Services, Pakistan

NOC Engineer – II:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Strong knowledge and ability of resolving server and network related monitoring alerts.
• Strong ability to prioritize alerts and incidents and act according to defined priority matrix.
• Strong ability to resolve anti-virus related issues and threats.
• Ensuring anti-virus is installed on all machines.
• Patch servers and workstations on monthly basis.
  • Excellent knowledge of Unix and Windows patching.
• Excellent experience with RMM tools for infrastructure management.
  • Inventory management experience using RMM tool is required.
• Act accordingly to resolve the issues seen through monitoring. If not able to fix, escalate to On Site Engineering Team.
• Excellent knowledge of at least 1 backup technology. Ensuring backups are good at all times. Quarterly backup testing.
• Excellent knowledge of at least 1 DR technology. Ensure Disaster Recovery is good for all customers.

SPECIALIZED KNOWLEDGE AND SKILLS

Excellent written and spoken English so that the candidate can talk to customers in USA.

• BS or MS in Computer Science or equivalent.

• 4+ years of experience in an information / network security role at companies with large networks.

• Strong background in systems monitoring and management.

• Strong background in backups and Disaster recovery systems.
• Systems monitoring and management for both Unix and Windows.

• Should be able to read source code in several languages to scan for security vulnerabilities

• Excellent communication and teamwork skills.

Job Rewards and Benefits