Required by a 5 star hotel based in Lahore & Karachi.
A hotel guest relations officer (GRO) is at the forefront of customer service and is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. SOme of the duties are as:-
* Welcoming the Guest in professional and friendly manner, * Register the guest details into the system * Resolves customer requests, questions and complaints frequently.
Multitask oriented. Excellent communication skills and problem solving abilities. High school diploma or general education degree experience.