Manager Biomedical
Iqbal & Company, Pakistan

To head our after sales & service department. Responsibilities also include provision of direct support to the sales / marketing team as well as clinical application trainings.

1)Get in-depth operating, technical and clinical knowledge on all life saving medical equipments the Company deals in.
2)Periodically reviews previous work completion data, future projected scheduled work assignments, quality assurance related issues, new equipment incoming inspections, and any other projects or equipment support needs. Ensures that processes are in place such that all work requests from equipment users are responded to appropriately.
3)Work with departmental team and clients on projects related to new equipment acquisition, installation, renovation, modification, or removal. This includes the annual evaluation of medical equipment that needs to be budgeted for replacement. May directly oversee the progress and status of such projects.
4)Participates in and/or assists with development of departmental and Hospital based continuous quality improvement initiatives. Maximizes patient safety by supporting the proper use, application and operational performance of patient care equipment. Understand and comply with the applicable standards and regulations.
5)Service contracts management. Routinely assesses the cost effectiveness of service contracts and makes recommendations. Routinely assesses the work performed to verify its cost effectiveness and applicability. Meets with clients on a regular basis to review the failure rate and repair history on major devices and systems.
6)Perform planned maintenance of dialysis machines or others as per service contracts or requirements.
7)Maintain records of service performed at Nationwide and keep this information up to date.
8)Keep himself and the organization up to date regarding competitor's activities.
9)Should get command on the operating, clinical aspects of equipment and help marketing/sales team in demonstrations/installations/trainings during tenders, projects etc. with and without patient attached to the equipment(s).
10)Should be able to make technical comparisons of products in competition and to discuss with the technical members of the hospitals during tenders, projects and quotations along with marketing/sales personnel.
11)Should have strong communication skills and responsible for communication with technical departments of manufacturers regarding technical support matters.
12)Should make strong relations with the clinicians, HODs, biomedical department to prepare specifications of medical equipment for tendering, so it would help us in getting the competition to be compared with other equipment instead of theirs with ours.
13)Responsible to meet and satisfy KOLs about our product before and after purchase and keep their confidence uplift at all times in the company’s technical and clinical support.

Legends:

E = Essential
D = Desirable

1. Possess Bachelor’s in Biomedical / Electronics preferably with BBA or MBA (E).
2. 5 years of relevant experience in an equivalent position with excellent management skills (E).
3. A biomedical manager must also be highly analytical, efficient, detail-oriented, computer literate and technically adept (E).
4. Must possess pleasant personality with positive initiative & drive (E).
5. Must possess excellent communication & presentation skills (E).
6. Must possess strong learning ability (E).