Job Description
Employees in this job direct the activities of Quality Control Analysts involved in
activities designed to measure and improve the accuracy and effectiveness of the
processes used for the delivery of public assistance and services. The employee works
within general methods and procedures and exercises considerable independent
judgment to adapt and apply the guidelines to specific situations. The work requires
knowledge of the policies, procedures, and regulations of quality control work, and
supervisory techniques, personnel policies, and procedures.
Job Specification
Ability to develop and implement policies and procedures for quality control review.
Ability to maintain records, prepare reports, and conduct correspondence.
Ability to analyze and evaluate a variety of information.
Ability to communicate with others, both verbally and in writing.
Ability to maintain favorable public relations.
Thorough knowledge of procedures and forms used to determine client eligibility.