Service Delivery Coordinator
Gaichu Management Services Pvt Ltd., Pakistan

• Responsible for coordinating the steady state service delivery to client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
• Allocate appropriately resources for the assignments in line with customer service level agreements
• Work with the rest of the operational support teams to ensure the efficiency of our service
• Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
• Understand the various software applications which are used to run the operation, many of which are unique to our environment.
• Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments.
• Focus on ensuring seamless delivery to all clients by administering and allocating workloads across the captioning department.
• Maintaining healthy relationship with the customer and facilitating service delivery team day to day operations
• Proactively manages change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to customers and projects.

Excellent interpersonal and communication skills.

Proficient Spoken English Language

Clear and effective written skills preferred

Proactively follows up and follows through with multiple tasks

Proficient in all Microsoft applications.

Maintain a positive attitude focused on customer satisfaction.

Must be flexible to work overtime and weekends - Maintain a positive attitude focused on customer satisfaction.

Must be flexible to work on rotating shifts

Job Rewards and Benefits