Job Description
- Work with resolving problems with dedicated and virtual servers
- Configure such servers
- Monitor tickets and live chats
- Assist other employees with their duties
- You will also handle sales inquiries related to dedicated and virtual servers
- Help our support staff with internal documentation and support issues
- And more
Job Specification
- This is a remote position, day or night
- We will consider applicants from anywhere in the world
- High level expertise with Linux and its usual applications (MySQL, Apache, etc)
- Sound lnowledge of Windows servers and their usual applications (IIS, SQL, etc)
- Basic HTML understandings
- Must have thorough knowledge of Plesk (both windows & Linux) and cPanel, their internal structure and command line utilities
- Ability to work extended hours & independently
- Good conversational skills as you will be interacting with customers
- Excellent at writing documentation
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
- At least 3 years of experience as Level2/3
- Skype and webcam are required for video conferencing
- You will be on webcam continuously through your shifts on our support desk
- You must have a fast computer and stable broadband connection
- Your computer must be used only by you and must be kept well protected, secure and fully updated at all times
- If Windows, you must keep Windows updated every single day and have firewall up at all times
- You must never use telnet or ftp to login to a server, always only SSH or SFTP
- You will be randomly visited by other members of our staff for interviews, tests, and more
- You can't be part of a support outsourcing company, freelancing group, and you must not be working on other jobs while you work for us; our clients require your full attention