Support Engineer
Job Description
The Desktop Support Executive will be responsible for the maintaining and running the overall I.T infrastructure for our valued customers.
Key Responsibilities
Monitoring and maintenance of computer systems and networks
Address user tickets regarding hardware, software and networking
Walk users through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the issue is resolved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Report users' feedback and potential product requests
Help create technical documentation and manuals
Job Specification
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
2 years hands-on experience with Windows/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude