Support Engineer

The Desktop Support Executive will be responsible for the maintaining and running the overall I.T infrastructure for our valued customers.

Key Responsibilities

Monitoring and maintenance of computer systems and networks

Address user tickets regarding hardware, software and networking

Walk users through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until the issue is resolved

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with users to ensure their systems are functional

Report users' feedback and potential product requests

Help create technical documentation and manuals

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

2 years hands-on experience with Windows/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude