Customer Services Representative
LImeLight, Pakistan
Job Description
Must have experience of 1 to 2 years of working in call center.
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Job Specification
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions