Conducts regular feedback sessions with CSRs in reference to attendance and performance. Effectively coaches, advises and mentors call center employees. Designs action plan unique to each employee regarding training and re-training needed, time needed in the learning lab, assigning additional responsibilities, etc.; recognizes employees for excellent performance.
And any other task assigned by the supervisor.
Excellent coaching and leadership, motivational, and supervisory skills; must have the ability to energize and motivate others.