Responsible for acting as a liaison between our customer and the respective client. Provides assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Timely preparation of rates and quotes for customers and overseas agents
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely correspondence back to customers, track and resolving any issues regarding product
Proficient with MS Office particularly MS Excel (Spreadsheet)
Must be flexible to work in shifts
Excellent communication skills in German & English Language
O/A Level / Intermediate or above