Tracks Customer/Project issues and drives solution.
Efficiently and professionally deal with customers and resolve issues in time.
Develops engineering release documentation.
Manage the creation and closing of tickets for each reported issue on software.
Updates job knowledge by tracking and understanding emerging engineering practices.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Any other duties assigned which are in the best interests of the company.