Customer Call Representative

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

- Ability to ask prying questions and diffuse tense situations.

- Strong time management and decision making skills.

- Adaptability and accountability.

- Fluency in multiple languages may be desired.