CAREER OBJECTIVE
To live honest and hard life to work in a highly challenging competitive environment for the enhancement of my creative abilities and optimum profitability of the organization.
SOFT SKILLS
PROFICIENCY
WORK EXPERIENCE
Currently working at :
NGents Pvt. Ltd.
As a Floor Manager please follow my LinkedIn page for better reach on my professional life experience.
SMK Construction Co.
Sindh Parliamentarian Residencies Karachi as a SR. Accountant with SMK Construction co.
Gateway International Call Centre Sales Agent
Give information to callers regarding products and services
Qubee - Customer Care & Services Department
Solving Customers queries and complains via Telephone and E-mail
Recently working with NGents Pvt LTD. Nabila's Gents chain as a Floor Manager for Karachi.
- Greet client as they step into the salon take their inquiries and make them feel comfortable while they wait to be attended to.
- Schedule appointments for clients with complete credentials.
- Provide correct service information to the client or introduce them to the correct technician.
- Maintain clients waiting list and inform clients accordingly.
- Always intimate prior or perform reminder calls and text messages to client.
- Answer all calls & queries promptly.
- Up sell services & cross sell.
- Note and resolve clients Compliments/Complaints.
- Responsible for all operational areas cleanliness.
- Product shelves tidy, Well stocked/displayed.
- Greet, receives and see off the clients.
- To manage clients flow (Clients traffic)
- To facilitate clients services with time management required pertaining to the services. (Stylist traffic / Time issues)
- To update services upon clients check out.
- Look after over all branch maintenance.
- Contact/align with vendors to resolve any problem which interrupts day to day operations on priority basis.
- Reports to company CEO & COO with daily to do's.
- Daily Technical staff huddles to ensure efficient and mannered communication between in house team & clients.
- Assisting social media team by aligning social media shoots with Pakistan top notch celebrities.
- Inventory management.
- Payrolls & Attendance.
- In contact with Salon iris day smart team to make/run application in smooth way along with company billing matters. (International US)
Worked as a operations lead with IBEX. Global in top-notch campaign named Foodpanda.
-Prepared/Trained new agents on the product by taking the day to day huddles with different topics.
-Updated attendance and managing break schedules.
-Make sure no late logins & break adherence.
-Live monitoring agents while they take chats and calls.
- Making day to day agents side by side monitoring reports and sharing it with higher authorities.
- Maintained floor decorum making sure all agents follow company set policies and compliance.
- Trained agents on company set AHT & SLA which is first response and overall customer/rider handling time.
-Coaching agents in soft skills, critical thinking, pressure handling & multi-tasking.
-Making the product more feasible and smooth on the floor by working head to head with higher authorities and as well as Foodpanda client.
-Making sure that agents are following company/client set SOPs.
-Drafted emails for fake customers and abusive riders to avoid financial loss.
-Drafted emails for restaurants payment issues and delivery radius issues.
-Dealed with other Shift leads as there POC and sharing/training in how to make the campaign better and productive.
-Molded SOPs to enhance Brand awareness and increasing revenue.
-Assisted Training & Development dept. for training of newly hired CSRs/Agents.
-Assisted QA dept. for smooth SOPs implementation.
-Assisted Operations Lead Manager & Assistant Operations Manager for client meetings (offshore).
1. Knowledge of Reconsiling daily bank statements
2. ERP syberapp working
3. General journal
4. Book keeping
5. Maintaining Petty cash
6. Disbursement of Cash and salaries
L'oreal Paris.
Event executed on different locations to conduct new products reports and opinios directly from consumers which was lunched by L'oreal Paris pakistan at Hyperstar Dolmen mall , Pak towers , Forum and on other venues like Ramada and Mövenpick.
WWF (World Wildlife Fund) - For Nature Carnival 2014
Coordinating the event direct with client and office management from procurement , operations , managing , hiring and reporting direct to vendors.
Done sales and marketing with Unilever on different products was leading team consist of males and females to promote, display, awarness and direct marketing of products to client and consumers.