To secure a challenging position in a dynamic organization where my potentials can be utilize to the fullest in order to achieve organizations aim and objectives and maximize organization profits by not just doing work hard, also making some professionalism in my working experience.
· Provide remote support for offshore MSP clients through management software Lab-tech and Connect Wise.
· Monitor assigned proactive alert tickets, event logs, check and log if they are necessary to monitor also find how to resolve it permanent or it can be ignored.
· Responsible to deal with all types of alerts, proactive, high priority and client facing alerts.
· Working knowledge of MSP documentation and Remote management software Connect Wise and Lab-tech
· responsible for provide support of following products & their Services
· -MS Exchange 2010, 2013
· -MS Server 2012 Active Directory, Group Policy, Remote Desktop Services, DNS, DHCP, File & Printer Services, Hyper-V
· -Storage Craft Shadow Protect, Storage Craft Image Manager (Server & Desktop Versions)
· -Open DNS
· -Sonic Wall (mostly modification level work and some trouble shooting)
· HP SAN, Sinology NAS, Different RAID controllers alerts monitoring and their escalations if needed.
· -Windows OS (7,8,10) client support
· -MS Office 365
· -App River (anti-spam)
· -SSL Certificates
· Supports and provides routine administration of one or more of the following : VMware servers/vCenter management, Windows Servers (2003/2008), Exchange Server (2003/2010),Squid Proxy Server,
· Supports and maintains all aspects of Windows Active Directory infrastructure, including user account creation, deletion, group policy creation, and assigning permissions.
· Monitoring/Managing FSRM, Print Server for central management of Enterprise file shares and printers.
· Having hands on experience of installing/managing Datacenter Hardware such as HP DL585-G7, HP DL380-G7, HP ML-350 G5, DELL PowerEdge R220, HP Fiber SAN, HP iSCSI SAN.
· Assists with miscellaneous tasks shared by IT Support team (both local/remote sites), such as Installing/Troubleshooting servers, Configuring ILO/IDRAC of standalone/blade servers & chassis as part of server built & updated firmware when required.
· Responsible for managing and maintaining Microsoft Windows infrastructure comprises of high end servers and over 500 workstation nodes with their 6 Sites.
· Responsible for managing and maintaining Active Directory User/Computer Accounts and Organizational Unit According to IT Policy.
· Responsible for managing and maintaining Microsoft Exchange Server Users Mailbox and Distribution Group (dynamic and static).
· Responsible for managing Windows Server Update Service (WSUS)
· Managing Enterprise Antivirus System Kaspersky 2011, with their policies(SITE Wise)
Administering Forefront TMG, daily user’s internet
Microsoft ID 11464234
Candidate ID
VMW-01497169F-00489293