Seasoned IT and business professional with more than 16 years of extensive working experience in project management, business strategy, product development, team building, system analysis, design and development, IT service management, strategic planning, operational decision making and customer relationship management. Follow the Agile SDLC methodology and using industry best practices that enhances business goals and objectives through effective design and technology management. Having 9+ years of experience specifically in collection management systems including system development, portfolio migration and system integration with legacy systems as per given business rules. Having leadership skills and thus successfully led multiple projects. Ability to handle multiple responsibilities and adapt quickly to shifting priorities. As an IT & business professional who works with the team or individual to make breakthroughs and inspire innovation while delivering excellent projects.
• Excellent ability to understand client and/or stakeholder needs and expectations and responds appropriately.
• Diligently monitor case metrics as an indicator of performance, on time delivery of milestones, backlog and SLA span for support issues.
• Supports external and internal clients by investigating complex access, configuration, and compliance, functionality issues that have been escalated from external and internal clients.
• Deals with UK, USA and Canada based clients to support of software, IP communication products and solutions, including VoIP gateways, IP PBXs, SBCs, IP Phones and SIP intercoms needs and gives the training of new dispatch booking system with complete features.
• Work on booking dispatch system with cloud technology (Desktop application and web based) to use the software with remote locations and provide support to clients.
• Provide complete after sales service technical support with Team Viewer and Any desk remote session on client ends and guide accordingly.
• Manage inbound calls to get the issues related to software and Android & IOS application use with dispatch booking system.
• Manage VIOP system and IP phones (i-e Emerald, Yastech,BT, Avaya, Yealink).
• Provide assist in preparing studies, technical and academic documentation, proposals
• Work together with other Technical Support Specialists to find solutions to more complex issues.
• Use sugar CRM for ticketing system and slack to communicate with developers for on record and ongoing issues to sort with given timeline.
Evergreen Solutions has a well-deserved reputation company for quality customer service. However, faced with changes in customized and enterprise solutions, and limitations that prevent taking full advantage of improvements in technology.Evergreen Solutions support in achieving its goals for improving customer satisfaction by providing training and post-technical and functional support for its new order,entry and fulfillment system. We have engaged with small & medium businesses committed to improving the customer experience through convenience, accuracy of orders, and timely delivery. Our ERP Solution e-Builder Enterprise covers all aspects of SDLC methodologies and techniques.
Responsibilities
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• Requirements gathering and meeting with CEO, system stake holders and end-users.
• Develop and maintain project plans, including timelines, milestones, budgets, and resource
requirements whilst managing scope and quality across projects.
• Responsible to acquire new business, CRF and customization for proposed solution to the client. Also, manage bi-annual/yearly SLA and payment invoices.
• Involved in various activities like preparation of technical documentation, client
• discussions for proposed solution, UAT and GO-LIVE phases.
• Worked as a key team member in transforming the existing backend system into
modern architecture with values added in the project.
• Plan and oversee projects from ideation through to completion.
• Responsible for planning and execution of the project roll-out, UAT, GO LIVE phases.
• EMS Application & database development, enhancement & maintenance of existing web and
mobile solutions.
• Mutual discussion with project manager and team members for timelines and requirements
solution.
• Create custom web forms and pages using ASP.Net, JQuery, JavaScript, JSON, HMTL, and CSS and
other third party tools.
• Responsible for the migration of the data using SSIS-ETL from mobile and telephone board system
and transform into EMS with accurate facts and figures for end-users.
• Release management for Web and Mobile solutions to QA, UAT and LIVE environments.
Responsible for gathering requirements from internal and external users & transforming them it into functional requirements.
Application & database development, enhancement & maintenance of web solutions.
Create custom web forms using ASP.Net, JQuery, HMTL, CSS, and Ajax and others.
For version controlling, TFS used to enables the team to manage all source files or artifacts for a project.
I have given the major task of Project Management for the First Pakistan made Collection Management System for various Banks. Designed CMS (Collection Management System), managed to develop from design to Implementation, Go-Live in one of the leading banks in Pakistan.
Responsibilities
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• My Major responsibilities are developing a Scope, Scheduling, Costing and interaction with the clients and the Technical development team.
• Requirements gathering and meeting with CMS stake holders i.e. IT, business and vendor to gather project requirements, define project scope within budget, quick timeframe and establish clear objectives and deliverables.
• Facilitate project meetings, including steering committees, status meetings, project kick-off meetings and resource allocation.
• Provide guidance, coaching, and mentorship to project team members, fostering a culture of growth, collaboration, and excellence.
• Developing the System process flow and business process flow for the CMS Applications.
• Documenting the business requirements with different stakeholders of the Clients and setting the milestone date.
• Responsible to deliver information with cross-functional teams through the event
planning and delivery process.
• Involves in the strategy and development of Data Migration and System actives of different loan modules in CAMS,T24,CardPro and iFlex host systems.
• Allocates and manages project team and ensures the team has required resources to achieve project plan, is satisfied, and is motivated to work.
• Ensures that project teams comply/align with established QA standards and processes.
• Responsible for the migration of raw data from the host system i.e (T24, Card Pro,iFlex and CAMS) into CMS with accurate facts and figures at different clients.
• Responsible for deploying Application on Test Servers, Staging Servers and Online Production Servers.
• Responsible for planning and execution of the project roll-out, UAT, GO LIVE phases.
Develop common interface for system reports execution.
Implement the modifications of various systems due to change requests and problem fixes, and enhance the system.
Design and developed using complex T-SQL, Stored Procedures, Functions, Views, Triggers and Cursor to support efficient data storage and manipulation.
On request customization according to content writers, SEO’s and management staff.
Requirement gathering for each module according to business interrelated process.
Responsible for performing the GAP analysis of the existing system.
Create UI development according to business rules.
Responsible for providing the MIS to top management and audit team on demand.
Responsible for development and implementation of new and existing features into the system.
Performed backups of the oracle database on daily basis using job scheduler.
Integrate the software with Bio-metric for daily attendance in multiple shifts.
Responsible to design customized reports for CEO and HR team for checking salaries, overtime, arrears, deductions and much more.
Customization and implementation in the existing system according to business rules.
Performed backups of the database on daily basis, health of the system and exceptional reports demanded by call center team.
I had done two personal business experience in the field of Fancy Lights manufacturing and Powder Coatings. The features and responsibilities of both of them are as follows :
|--- Responsible in the phases of new product launching from start to end.
|--- Reduce defects, Dye Making, Glass cutting, Glass moulding, Glass printing and screening.
|---Experience to handle the Drill machine.Leth machine,Spot machine,Grinder machine,Cutter machine,Automatic and Manual press, Glass frost machine,Polish machine,Welding machine.Paint Spray Gun and Powder Spary machine gun etc.
|--- Responsible to manage the team members at each level. Team building,
|--- Responsible to roll out quantity with quality products in the market.
|--- Responsible to make the typical items from the catalogs of China,Japan,Italy,USA,UK and more.
|--- Contributing to the development of marketing strategies.
|--- Conducting market research on rival products.
|--- Answering client queries about product specifications and uses.
|--- Maintaining client relations.
|--- Monitoring overall performance.
Introduction to Oracle 9i Fundamental 1, Fundamental 2, Oracle 9i Administration.
Software Engineering,Artificial Intelligence,Distibuted Comupting,Compiler Construction,Automata Theory,Data Structures,Object Oreinted Programming(C++,Java,C#),Windows and Web Programming,Database Systems,Digital Logic Design etc
Evergreen Solutions has a well-deserved reputation company for quality customer service. However, faced with changes in customized and enterprise solutions, and limitations that prevent taking full advantage of improvements in technology.Evergreen Solutions support in achieving its goals for improving customer satisfaction by providing training and post-technical and functional support for its new order,entry and fulfillment system. We have engaged with small & medium businesses committed to improving the customer experience through convenience, accuracy of orders, and timely delivery. Our ERP Solution e-Builder Enterprise covers all aspects of SDLC methodologies and techniques.
Description:
The aim of collection System is to return accounts to a position of financial health. This is carried out via a customer paying the arrears amount within the shortest possible timeframe commensurate with their ability to pay and remain in order. Throughout the whole collection cycle, the focus is on rehabilitation of the borrower and minimizing actual losses. The collection phase of the credit cycle covers accounts that have failed to make one or more contractual payments, i-e they have become delinquent and are in default of their contractual obligations to repay. The collection phase also covers pre-delinquent accounts under pre-emptive strategy with an objective to reduce the flow of accounts into delinquent buckets.
Responsibility:
Platforms, Tools & Framework:
.Net Framework 4.0,C#,ASP.NET,HTML/CSS,XML,Ajax,JQuery,JSON,Visual Studio 2012,SQL Server 2012 R2 Standard, Web Services, Business Intelligence Tools and Techniques (Integration Services, Reporting Services),Team Foundation Server, SAP Crystal Report latest version.
Description:
EMS is a Dubai based multinational company established in 2006. EMS is a smart phone and web enterprise solution partner of Emitac group. EMS provide the customer solution for their mobile rather android, windows phone or blackberry etc. Basically, the purpose of the EMS solution has to provide the cloud services and solution to its client in a smart way. System includes call recording, complaining, services diverting calls and assigning to engineer and many more features.
EMS is the global partner of choice in smartphones and mobility solutions.EMS is a UAE based smartphones company, working as strategic channel partner for RIM (Research In Motion) and focuses on the delivery, implementation.SSP-Mobile App WebServices designed to tackle the request from client site using smartphones like IPhone,Android,BlackBerry,Windows Phone etc.Various types of request regarding bussiness strategies,Asset Request,Leave Request for various departments.
Description:
PABX Module is a small integrated system with Self Service Portal.PABX manages the Inbound.Outbound and Internal Calls from the various location worldwide.An Integration service is also build to import data from MySQL to SQL Server 2008 with a job sheduled.Various filters are available to show reports for Manager.Top Calls report etc.Calling status shows @ dashboard with graphical representation etc
Responsibility:
Description:
The aim of collection System is to return accounts to a position of financial health. This is carried out via a customer paying the arrears amount within the shortest possible timeframe commensurate with their ability to pay and remain in order. Throughout the whole collection cycle, the focus is on rehabilitation of the borrower and minimizing actual losses. The collection phase of the credit cycle covers accounts that have failed to make one or more contractual payments, i-e they have become delinquent and are in default of their contractual obligations to repay. The collection phase also covers pre-delinquent accounts under pre-emptive strategy with an objective to reduce the flow of accounts into delinquent buckets.
Description:
RMS manages applicant tracking systems for managing job postings and applications, and customer relationship management-type functions to keep applicants connected and engaged. Many of these tasks are automated. Routine tasks, such as scheduling phone calls and in-person interviews, comprise part of the work performed by these systems. Create a one-stop application process for job seekers. They may augment, but do not replace, an employer's recruitment management system.
Responsibility:
Description:
Siddiq Shafi Group – ERP is a complete enterprise application having multiple modules like Employees Management system, Sales, Customer Services, Account & Finance, Inventory Control and HR. All modules are inter-connected with each other which enhance the business activity in a timely fashion. Raw material can be traced in real time fashion from any unit of SSG as per requirement. Calculating real-time on hand quantity, ordered allocated and available stock levels when orders or invoices has been entered into the system. Access of the modules at user and group level is also available in the system.
Responsibility:
Description:
Time management and payroll system covers the overall activity of the employee from start to end of the month. Scheduling the Shift time, break-hours, overtime, shift roasters, terminal in/out etc. After passing the entire month, the net salary of each employee is generated via system including their arrears, deductions, overtime, extra shift hours etc. System, also manage the instalments of the vehicle of the employee which they had avail. System, also present a comprehensive dashboard report for CEO and directors of the company.
Responsibility:
Description:
JCare manages the call logging of the customer by customer relationship officer and assign the task to primary/secondary engineer using system. Engineers complete their call or if busy, assign the particular call to another engineer. System calculates the TAT of each engineer while they complete the request to their client from start to end of the project/task. Basically, Jcare is a complete enterprise solution to start logging the call of the customer etc.
Responsibility:
Platforms, Tools & Framework:
Visual Studio, Visual Basic 6.0, Oracle 9i, MS-Office, Crystal Report etc.
Introduction to Oracle 9i,
Fundamental 1 (Database Administration)
Fundamental 2 (Network Administration)
Backup & Recovery
I achieved best player award - merit certificate in badminton during my secondry education.