As a Customer Service Representative at UM Digital Marketing Company, I am responsible for providing exceptional customer support through various channels including phone, email, and live chat. I handle inquiries, complaints, and feedback from customers, ensuring prompt and satisfactory resolution of their concerns.
I am also responsible for processing orders, managing returns, and providing product information to customers. I consistently meet and exceed performance targets, such as response time, customer satisfaction, and quality assurance metrics.
Furthermore, I work closely with the sales team to ensure a seamless customer experience from initial inquiry to post-sale support. I maintain a high level of professionalism and empathy in all customer interactions, while also proactively identifying opportunities for process improvement.
Overall, my role as a Customer Service Representative at UM Digital Marketing Company requires strong communication skills, attention to detail, and a customer-focused mindset.