I have completed a Degree in Bachelors from St. Patrick's College and I am currently pursuing my education in MBA.
I am currently working for Habib Bank Limited (HBL) as Assistant Manager - Service Quality.
I am confident that I will be a valuable candidate for a position based on my educational knowledge & experience.
Preparing Daily Reports :
1. Branch Readiness Report – A utility, at branch’s end needs to be run before 9:00am for which a report is prepared so that it can be circulated and tracked.
2. ATM Uptime Report – A report to depict ATM uptime (overall, region wise and individual ATMs) is circulated on a daily basis.
Preparing Monthly Reports :
1. Credit Card ISM (Internal Service Measures) - A monthly error based report which is incorporated with Key Performance Indicators of various Stakeholders and in depth analysis for Credit Cards, in which the entire process (from inception till utilization for the card) is monitored.
2. Personal Loan ISM - A monthly report for Personal Loan is circulated in which the entire process is monitored.
3. Service KPIs (Key Performance Indicators) – A monthly report to monitor the overall services provided by the branches and identifying gaps is circulated
Expense Management:
1. Allocations of reimbursements of the department.
Telephone Timeliness:
1. Conducting 3 calls each to various branches through which greetings and time efficiency is monitored.
Que Management System:
1. Forwarding complaints logged by branches regarding QMS machines to vendor.
2. Following up regarding complaints with vendor.
3. Maintaining an MIS for all complaints and performing Analysis for ageing complaints.
Preparing daily Currency Transaction Report (CTR) and reporting on weekly basis to State Bank of Pakistan.
Monitoring incoming and out-going Telegraphic Transfers via Eastnet.
1. Querying branches to validate customers.
2. Querying other banks to validate customers for screening purposes.
3. Sending out swift messages to various banks to validate their customers.
Answering all AML/CFT questionnaires sent from correspondent banks.
Giving advice on trade transactions.
Querying particular branches to inquiry about suspicious transactions.
Data Entry on MS Excel, handed in from various sub centers all over Pakistan that included information about patients suffering from leprosy, tuberculosis and eye disease.
Filing and organizing all documentation pertaining to the patients suffering from the above diseases.
Preparing purchase and sales drafts on MS Word.
Reported to the Departmental Head concerning all activities and tasks carried out.
Fixed Asset Verification
Formation of Company Policy with the Chief Financial Officer.
Analyzing data provided by various field workers as to which products were purchased in which area and entering that data into MS Excel.
Finalizing data handed in by the field workers regarding the rate of different products purchased in different areas.
Operating phone systems for incoming calls and dealing with customer queries regarding billing procedures.