Proven track record of delivering exceptional customer support, handling a wide range of inquiries, and ensuring prompt and satisfactory resolutions. Skilled in actively listening to customer needs, empathizing with their concerns, and providing clear and concise solutions.
Strong verbal and written communication abilities, enabling effective interaction with customers, colleagues, and stakeholders at all levels. Demonstrated proficiency in articulating complex concepts in a clear and understandable manner.
Answer incoming calls from customers, addressing their inquiries, concerns, and requests in a professional and friendly manner. Listen actively, gather relevant information, and provide accurate and timely resolutions or escalate complex issues to the appropriate department.
Make proactive outbound calls to customers, follow up on previous interactions, conduct surveys, and provide updates or solutions. Ensure adherence to call scripts or guidelines while maintaining a personalized and empathetic approach.
Engage with website visitors in a friendly and professional manner, initiating conversations and addressing their inquiries promptly. Create a welcoming and informative environment to build rapport and establish trust.
Develop a deep understanding of the cars and bikes available for sale, including their features, specifications, pricing, and financing options. Stay updated on the latest trends in the automotive industry to provide accurate and relevant information to customers.
I am currently pursuing a CA certification from the Institute of Chartered Accountants Pakistan in Lahore, with an expected completion date of July 2025. This program has equipped me with a strong foundation in financial accounting, taxation, auditing, and business management principles. I have gained extensive knowledge in financial analysis, risk management, and corporate governance, which I apply in decision-making and problem-solving scenarios. Additionally, the program has helped me to develop critical thinking skills, effective communication, and attention to detail, all critical attributes to excel in the accounting profession. I am committed to continuing my professional development to ensure my knowledge and skills are up to date and relevant.
I am a recent graduate having completed FSC Pre-Medical from Garrison College For Boys Lahore in July 2021. During my studies, I have gained a strong foundation in biology, chemistry, and physics which has provided me with an excellent understanding of the natural world. I am passionate about pursuing a career in the medical field and am currently seeking opportunities to further enhance my skills and knowledge as a healthcare professional. With my hard-working attitude, commitment to excellence and willingness to learn, I am confident that I will be an asset to any team or institution I join.
I hold a Matriculation (High School) degree from Garrison Boys High School Lahore, which I completed in April 2018. This degree demonstrates my solid educational foundation and my ability to learn and apply new knowledge. At Garrison Boys High School, I was exposed to a diverse range of subjects, which strengthened my ability to think analytically and problem-solve effectively. I further established a strong work ethic and discipline through my studies, which have equipped me with valuable skills that will add value to any organization. My academic achievements, coupled with my determination and drive, demonstrate my commitment to personal growth and success.