I bring along close to 5 experience in field of Banking and Customer Service and Sales maintaining effective operations & productivity by developing organized work procedures & workflows with an excellent set of leadership skills and commitment. Proven expertise in effectively managing banking operational systems, processes and policies in support of organizations mission; supporting better management reporting, information flow and management, business process and organizational planning. Being a B.Com graduate from University Of Sindh, Hyderabad, Pakistan, exhibit intricate understanding of operations, demand forecasting, budgeting & financial planning. I am fully capable of successfully managing multiple projects keeping in view the best practices for smooth operations.
My key skills comprise: Banking Operations, Branch Banking, Operations Management, Customer Service Management, Financial Management, Financial Operation, Business Development, Marketing, Client Relationship Management, MIS and Team Leadership
I am currently engaged with MCB Bank LTD as Teller Service Officer where I am responsible for managing the banking operations and helping walk-in customer with their queries. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
Responsible to provides account services to customers by receiving deposits and loan payments
• Responsible to handle and control cash transactions via responding to queries at front office
• Facilitate the customers and perform core duties of the bank by mainly receiving and paying cash
• Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately
• Maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers.
• Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service
• Responsible to regulate the process & facilitate the customers in time through the posting of transactions in the system
• Handling customer’s complaints regarding savings accounts and other bank related products and providing best possible service within stipulated time to ensure utmost customer satisfaction.
• Nurturing healthy relationship with customers by satisfying their queries and providing them advice as per their individual needs for referral & repeat business;
• Identifying and appointing dealer for deeper market penetration and reach in depth market share.
• Analyze and compare sales plans with the previous year base and implement appropriate sales activities to achieve targeted sales.
• Overseeing the sale activities of products thereby achieving increased sales growth/ maximized volume and value growth in depth.
• Assisting the dealers in achieving the targets and providing them with training, ensuring the seeding of new product in right Channel.
• Created and sustained a dynamic environment that fosters development opportunities and motivates performance among team members
• Inculcating professional competencies amongst the staff enabling their professional development and adding value to the organization’s human resource.
• Conducted research on the possible areas of business development to promote the financial services offered by company.
• Formulated innovative sales and marketing strategies to generate favorable disposition in customers’ minds. Analyzed market intelligence to align business strategy accordingly
• Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
• Responsible to enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Responsible to maintain data / reports in the system through data entry for future usage
• Notify supervisor or computer maintenance technicians of equipment malfunctions
• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
• Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators