As an IT Executive at KELTHA (SMC-Private) Limited from October 2023, I have been entrusted with crucial responsibilities to ensure the smooth operation of the organization's technological infrastructure. Key highlights of my work experience include:
1. Systems Maintenance and Troubleshooting: Taking charge of regularly monitoring and maintaining hardware and software systems, addressing any technical issues promptly to minimize disruptions.
2. Network Management: Configuring and maintaining the organization's local area network (LAN) and wireless network, optimizing network speed and stability, and managing user access permissions.
3. Data Security: Implementing and enforcing stringent security measures, including regular backups, firewalls, and antivirus programs to safeguard sensitive data against cyber threats.
4. User Support and Training: Providing hands-on technical assistance to employees, troubleshooting software and hardware issues, and conducting training sessions to enhance staff's proficiency in IT tools and programs.
5. Technology Upgrades: Evaluating and recommending new software and hardware solutions to enhance operational efficiency, coordinating with vendors for installation and upgrades.
6. Documentation and Compliance: Ensuring comprehensive documentation of IT processes and systems, adhering to regulatory and compliance requirements.
By effectively fulfilling these responsibilities, I have contributed to maintaining a robust and secure IT infrastructure, empowering the organization to achieve its objectives seamlessly.
As a Resident Engineer at DHL Express PK from July 2023 to August 2023, I was entrusted with critical responsibilities that contributed to the seamless operation of the organization. One of my primary duties included overseeing the implementation and maintenance of advanced technology systems, ensuring their efficient functioning across various departments.
I successfully executed knowledge transfer sessions, training employees on the optimal utilization of these systems, resulting in improved productivity and reduced errors. Additionally, I played a pivotal role in the end-to-end management of IT projects, collaborating with cross-functional teams to meet project milestones within planned timelines and budgets.
Furthermore, I actively participated in troubleshooting technical issues, providing quick resolutions, and ensuring uninterrupted operations. My contribution in designing and implementing IT policies and procedures also strengthened the organization's overall security framework and compliance measures.
Throughout my tenure, I also engaged in monitoring system performance, continuously identifying areas for improvement, and implementing necessary enhancements. This proactive approach significantly contributed to enhancing productivity and customer satisfaction.
Overall, my role as a Resident Engineer encompassed a wide range of responsibilities that required a strong foundation in IT systems, project management, and problem-solving skills, ultimately leading to positive outcomes for the organization.
As a Technical Support Engineer at Sybrid Private Limited - A Lakson Group of Companies, I was responsible for providing technical assistance and support to customers in a timely and efficient manner. I effectively resolved customer issues and inquiries related to software, hardware, and networking.
Key responsibilities included troubleshooting hardware and software problems, identifying root causes, and implementing effective solutions. I also liaised with other departments to ensure prompt resolution of customer queries. Additionally, I facilitated the installation and configuration of software applications, conducted diagnostic tests, and provided step-by-step instructions to customers to resolve technical issues.
I maintained accurate and detailed records of customer interactions, including the nature of the problem and the resolution provided. Moreover, I actively contributed to the development of knowledge resources and technical documentation, ensuring that it was up-to-date and easily accessible by the team.
In my role, I consistently adhered to service level agreements and exceeded customer expectations by delivering exceptional technical support. I also actively participated in team meetings and training sessions to enhance my skills and stay updated with the latest industry trends.
I hold a Bachelor's degree in Electrical Engineering with a specialization in Telecommunication from the prestigious University of Engineering and Technology Lahore. With a graduation date in August 2022, I have acquired a strong foundation in electrical engineering principles and a deep understanding of telecommunication systems. Throughout my academic journey, I have actively participated in various research projects and coursework, honing my skills in problem-solving, data analysis, and communications. My education has equipped me with the ability to tackle complex technical challenges and contribute effectively to the field of Telecommunication. I am now seeking opportunities to apply my knowledge and skills in a professional setting.
Pre-Engineering (Intermediate), Allama Iqbal College Gojra - Gojra, May 2018:
During my completion of Pre-Engineering at Allama Iqbal College Gojra, I gained a comprehensive understanding of fundamental engineering principles and acquired essential technical skills. The program equipped me with a solid foundation in subjects such as mathematics, physics, and computer science, and provided hands-on experience in laboratory experiments and problem-solving exercises. I developed critical thinking and analytical abilities, learning to apply mathematical concepts to solve complex engineering problems. Through a combination of coursework and project work, I also honed my communication and collaboration skills. This degree has prepared me for further studies in engineering and paved the way for a successful engineering career.
Completed Matric (High School) from Al-Barkat Model High School Gojra Gojra in May 2016 with a strong academic record. Proficient in subjects including Mathematics, Science, English, and Social Studies. Demonstrated exceptional problem-solving and analytical skills through various coursework assignments and projects. Excelled in cooperative group work as well as taking individual responsibilities for academic tasks. Consistently maintained high levels of discipline, punctuality, and attendance. Actively participated in extracurricular activities such as debates, sports, and community service projects. Received recognition for excellent communication and leadership abilities. Committed to furthering educational achievements and pursuing future academic endeavors in (optional: mention the desired field or area of interest).