To build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goals enhancing my career through continuous education, learning and commitment.
SKILLS
• Resourceful self-starter with excellent organizational ability
• Highly positive, patient, flexible and able to work under stress
• Ability to work as a team leader as well as a team player
• Excellent oral and written interpersonal communication skills
• Exceptional intercultural communication skills
• Highly adaptable to new and challengingsituations/environment
• Ability to manage tasks and maintain high level of productivity
• Quick learner and always eager to learn
• Computer proficient: MSWord, PowerPoint, ExcelandInternet research and other commonly used software.
Touchstone Communications (USA) – Islamabad Pakistan
Customer Service Representative - outbound
February 2020 – September 2020
• Answered product and service questions and offered information on related products and services.
• Boosted new customer NPS scores.
• Placed and canceled an average of 200+ orders from customers, and agents a week.
• Maintained a customer account information database (including canceling and updating customeraccounts.)
• Prepared monthly reports on customer satisfaction
Tribe Consulting (USA) - Islamabad Pakistan Customer Service Representative - inbound September 2020 - January 2021
• Answered product and service questions and offered information on related products and services.
• Boosted new customer NPS scores.
• Placed and canceled an average of 200+ orders from customers, and agents a week.
• Maintained a customer account information database (including canceling and updating customeraccounts.)
• Prepared monthly reports on customer satisfaction