High performing, strategic thinking professional. Highly skilled at relationship building with clients and across organizations and teams; excellent writing, presenting, and interpersonal communication skills. Proficient at assessing needs, generating options, and implementing solutions for clients. Organized, detailed-oriented, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
- Managing operations between Foodpanda and Partner Restaurants as per global standards
- Improve order conversion rate
- Work cross-functionally with product, business development, marketing and PR to ensure smooth relations with partners
- Monthly detailed report preparation for key accounts
- Performance Analysis of partner restaurants
- Public Relations
- Market analysis & planning
- New program development
- Advertising (printed media)
- Marketing publicity material
- Event Management and Coordination
Following are the areas that i have covered in CQP Certification;
- Fundamental Concepts of Quality Assurance and Management in industries
- Strategic Quality Management
- Quality and Best Practices in Pakistan
- Quality Management Systems
- Study of ISO 9001 Quality System Standards
- Internal Quality Auditing
- Customer Satisfaction and Relationship Management
- Tools and approaches used in the processes of customers management
- Customer identification, segmentation, relationship management, customer retention and loyalty, customer surveys
- Basic Statistics, Sampling, Check Sheets, Graphs, Cause & Effect Diagrams
- Process Capability Studies, Histograms, Scatter Diagrams and Control Charts
- Quality Management Tools
- Quality Circles
- Total Productive Maintenance
- Kaizen
- 5S
- Cost of Quality
- Supplier Quality Assurance, Selection and Evaluation of suppliers, contracting, Partnerships and Alliances, Supply Chain Management, performance measurement and control of suppliers
- Project Management
- Project justification and prioritization, project planning and estimation, project monitoring and evaluation
- Management and Leadership, Principles of Management, organizational structures, leadership, motivation, organizational culture and group dynamics