- NEC B.S.C, Bahrain (1st Oct, 2012 – 18th Jan, 2017)
Position: Branch Administrator/Senior Cashier
Main Accountabilities and Tasks:
- Assist customers with routine account related requests such as; funds transfer, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and saving accounts transactions, inquiries about funds availability and check verification requests by third parties.
- Coordination and collaboration with other departments to perform daily tasks
- Works with word processing, spreadsheets and database software to complete administrative tasks
- Prepares memos outlining and explaining administrative procedures and policies to the staff
- Schedules meetings and records minutes of staff meetings
- Maintain customer database and prepare reports
- Writing reports and correspondence on matters related to customers
- Reporting any suspicious customer activity to bank managers
- Adhering to all bank security, audit and compliance requirements
- Dealing tactfully and efficiently with demanding customers
- Record all transactions promptly, accurately and in compliance with bank procedures
- Improve customer’s banking experience with the bank by ensuring that customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction