Pursuing a challenging career in a prestigious organization that warrants an opportunity to not only learn but also demonstrate skills acquired over the course of my professional studies and encouraging milieu that utilizes and develops my leadership and inter- personal skills to utmost.
Floor Management, Queries & basic service requests management, Complaint Management, Key service indicators performance management, Traffic Migration to Digital Banking Channels. Cross-sell referral and to ensure all actionable emanating from the voice of customer survey.
This role involves meticulously managing and analyzing student and school improvement data, preparing detailed reports for weekly, monthly, and quarterly assessments, and sharing insights with the management. Additionally, responsibilities include addressing student and parent complaints, gathering feedback for system enhancement, and coordinating investigations. The position requires active engagement with students, offering support for academic, emotional, and career-related concerns, as well as mediating conflicts. The counselor aids in one-on-one career guidance, admission preparation, and the development and monitoring of counseling programs. Furthermore, the role involves a critical responsibility of reporting suspected neglect or abuse to relevant state authorities.