As a Customer Service Representative at All Star BPO, I was responsible for building and maintaining strong customer relationships by providing exceptional customer service. I handled a high volume of calls and emails daily and consistently resolved customer issues while adhering to company policies and procedures.
My key responsibilities included answering customer inquiries about products and services, processing orders and returns, scheduling appointments for technicians, and managing customer complaints. I also provided technical support for various software and hardware products.
I demonstrated effective communication and interpersonal skills by actively listening to customers, showing empathy, and providing clear and concise information. I consistently met and exceeded performance goals by maintaining a high level of accuracy and efficiency while handling customer interactions.
Overall, my experience at All Star BPO has strengthened my ability to problem-solve, multitask, and adapt to fast-paced work environments, making me a valuable asset to any team.