Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.
esponsible for achievement of monthly assigned targets with growth, profitability monitoring and target setting for team. Regular market visits to gather competitor information. Retail footprint expansion to increase availability of products and services. Supported independent retailers in my designated area and helped increase profit by using strategic marketing that worked best in that area. Assisted Territory Sales Supervisors in uplifting market float and visiting retailers on daily basis to meet MTD KPI, retain existing customer’s loyalty and increase revenue. Worked on reports received to TSS such as GA performance report, BA performance and Master Balance report and others to catch up with prospects, record sales, and improve customer service.
Responsible for achievement of monthly assigned targets with growth, profitability monitoring and target setting for team. Regular market visits to gather competitor information. Retail footprint expansion to increase availability of products and services. Supported independent retailers in my designated area and helped increase profit by using strategic marketing that worked best in that area. Assisted Territory Sales Supervisors in uplifting market float and visiting retailers on daily basis to meet MTD KPI, retain existing customer’s loyalty and increase revenue. Worked on reports received to TSS such as GA performance report, BA performance and Master Balance report and others to catch up with prospects, record sales, and improve customer service.
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives