Ten years of working experience in the field of Information technology in the area of Help desk support, IT Supervisor, System admin. Working experience on Windows Server 2016/2012/2008/2003 based Network and also having experience in troubleshooting and maintenance of Computer Hardware.
Masters in Computer Sciences (MCS), Microsoft Certified System Administrator (MCSA), Cisco Certified Network Associate (CCNA).
Manage the processing of incoming call to the IT Help Desk via both telephone and email to ensure timely and effective resolution of end user issues.
Provide support of Kaspersky endpoint security application installation for back office and branches and management through Kaspersky security center console.
Before change of role, I was configuring network printing in company departments through print server.
Before change of role, I was configuring user profiles which are connect through Terminal Server.
Before change of role, I was providing support to the Ex NIB Cloud (Terminal Server users).
Before change of role, I was participation in domain migration activity through Ex-NIB to MCB domain for desktop users and terminal server users.
During Ex NIB period. I was managing Active directory in which creating and configuring user account.
During Ex NIB period. I was creating user email account through exchange server and configuring outlook for the user of terminal server (Cloud).
Configure user profiles which are connect through Terminal Server.
Supervises IT Help Desk support technicians. · Assist team in solving of issues submitted to the IT Help Desk. · Train IT Help Desk professional on troubleshooting techniques. · Manage the processing of incoming call to the IT Help Desk via both telephone and email to ensure timely and effective resolution of end user issues.· Coordinate with the vendor for getting IT related quotations.· Installing Operating system and configuring PC with necessary software and troubleshooting hardware if having any issue.
Manage Windows Server 2008 and Exchange 2007. · Creating and configure Users account, Email account and configure MS Outlook for clients,· Responsible for cabling, system configuration, help desk support, system support, hardware trouble shooting.· Maintaining proper IT inventory. · Coordinate with the vendor for IT related equipments.· Installed and configure network printing in company departments.· Assist IT Manager in IT related activity.
Manage Windows Server 2003, Exchange Server 2003. · Creating and configure Users account, Email account and configure MS Outlook for clients.· Taking Database backups on scheduled basis and Restoring of database on Backup Database Server on scheduled basis.· Maintaining the contract of Service Level Agreement (SLA).· Responsible of purchasing of Licenses and Media of all Microsoft & other installed software.· Maintaining proper inventory and documentation of all IT machines and equipment.· Installed and configure network printing Device with printers in company departments. Providing desktop support.
Responsible of Purchasing of all IT related equipments. · Support of day-to-day Helpdesk system calls.· Installation, Configuration of Apple Macintosh computer (G4, G5) and Intel Based Computers.· Implementation of UTP Cat5 Cabling using DLink Switch (10/100 Mbps)/NIC(s).· Replacement of dialup connectivity with DSL service.