As a call center agent and dispatcher at an CabCall International (American taxi dispatch) call center, I efficiently managed incoming customer calls, accurately recorded trip details, and dispatched drivers to ensure timely pickups. I provided excellent customer service, resolved inquiries, and optimized taxi fleet operations for a seamless passenger experience
My experience includes conducting 2G/3G drive testing, which involves cluster testing and single site verification (SSV). Additionally, I have expertise in performing walk tests for indoor building solutions, ensuring optimal network coverage and performance.
In my role, I have been responsible for reverse transportation (RT) tasks, including documenting and recording incoming and outgoing equipment from the warehouse. This involves coding, scanning, and receiving processes. Additionally, I have efficiently generated and managed weekly warehouse records. Furthermore, I have contributed to BSS installation projects and played a key role in installing site ladders and racks for PTCL projects.
I served as a Site Acquisition Executive, conducting site surveys, coordinating with the RF Department, and collaborating with the civil department. I generated SAR and TSSR reports, facilitated land lease agreements with landowners, met government requirements with the TMA, and provided regular updates to the unit manager and team leader.