Outsource R Us is subsidiary of American based off Shore Call center with its headquarters in Chicago, Illinois. It manages international call center operations with a capacity of 200 agents. ORU specializes in providing domestic call center solutions. Our solution is supported by comprehensive reporting system and software solutions. Our software-based offerings also include consulting, specialized services of managing legacy systems and developing ecommerce solutions.
From the very beginning ORU’s goal has been to offer a trained staff to American Collection Agencies at very reasonable rates. Reasonable rates, yes! But not at the expense of quality. Keeping quality in mind, we designed a detailed training program for all aspects of consumer debt collection. Besides technical training in consumer debt collection field, our staff goes through an extensive accent and diction training, including awareness to cultural issues.At ORU, we firmly believe that service delivery is the only way to succeed in a business. Our staff realizes that Customer is the most important part of every business. Besides technically qualified, we have people who are friendly, courteous and intelligent.We started our operation in March 2004 at a very small location by renting the complete infrastructure from an existing call center. With the encouragement of our initial success, we decided to work on a facility of our own, fully equipped with state of the art technology and equipment. In middle of 2005, we moved to our new and permanent location capable of housing 350 collectors at the same time.