Outsource R Us is subsidiary of American based off Shore Call center with its headquarters in Chicago, Illinois. It manages international call center operations with a capacity of 200 agents. ORU specializes in providing domestic call center solutions. Our solution is supported by comprehensive reporting system and software solutions. Our software-based offerings also include consulting, specialized services of managing legacy systems and developing ecommerce solutions.
From the very beginning ORU’s goal has been to offer a trained staff to American Collection Agencies at very reasonable rates. Reasonable rates, yes! But not at the expense of quality. Keeping quality in mind, we designed a detailed training program for all aspects of consumer debt collection. Besides technical training in consumer debt collection field, our staff goes through an extensive accent and diction training, including awareness to cultural issues.At ORU, we firmly believe that service delivery is the only way to succeed in a business. Our staff realizes that Customer is the most important part of every business. Besides technically qualified, we have people who are friendly, courteous and intelligent.We started our operation in March 2004 at a very small location by renting the complete infrastructure from an existing call center. With the encouragement of our initial success, we decided to work on a facility of our own, fully equipped with state of the art technology and equipment. In middle of 2005, we moved to our new and permanent location capable of housing 350 collectors at the same time.
Vision, Mission & Core Values
Vision To be a leading offshore call center providing high quality, cost effective services to Consumer Debt Collection Industry. To provide trained staff to American Collection Agencies at a very reasonable cost. To specialize and to focus only on consumer debt collection field. To keep building our skills to make sure that each and every member of our staff is fully aware of the rules and regulations that govern the collection industry throughout United States of America.
Mission To become an extension of our client’s office by working hand in hand with our client, by involving our American based client in the selection and management of offshore collectors.To build strong relations and strategic partnership with our clients by offering quality staff, excellent service and superior resources
Core Values Become an asset to our customers’ business. Keep customers by providing quality service. Keep our commitments at any cost. To evaluate our performance on a regular basis. Encourage work environment that encourages innovation and growth. To build an organization that value human resources who have a sense of professionalism and integrity.