Human Resource Manager
Elite Outsourcing, Pakistan
Job Description
We are seeking an experienced Human Resources Manager to join our call center team. In this role, you will be responsible for managing the recruitment, training, and development of call center employees, ensuring compliance with company policies and regulations, and fostering a positive and engaging work environment.
Responsibilities:
Develop and implement HR policies and procedures to support the call center's objectives
Manage the recruitment process for call center employees, including job postings, resume screening, interviewing, and hiring
Develop and deliver training programs for call center employees, including onboarding, customer service, and technical training
Monitor and evaluate employee performance to ensure productivity and adherence to company standards
Develop and maintain employee schedules, ensuring adequate coverage for call center operations
Administer employee benefits, including healthcare and 401(k) plans
Ensure compliance with company policies and regulations, as well as federal and state labor laws
Manage employee relations, including conflict resolution and disciplinary action
Develop and maintain positive relationships with employees, managers, and other stakeholders
Analyze call center metrics and data to identify opportunities for improvement
Job Specification
Bachelor's degree in Human Resources, Business Administration, or related field
5+ years of experience in HR management, preferably in a call center environment
Knowledge of federal and state labor laws, including FLSA, FMLA, and ADA
Excellent communication and interpersonal skills
Strong problem-solving skills and ability to think creatively
Ability to multitask and prioritize in a fast-paced environment
Proficiency in HRIS, Microsoft Office, and other HR-related software
Ability to work independently and as part of a team