Customer Support Representative
Spantronics Pvt Ltd, Pakistan

Spantronics Pvt Ltd is looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth. Below are the responsibilities of this role:

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings
• Abide by the company’s policies and procedures.
• Incorporate Spantronics core values into all aspects of work life
• Achieve the quality and production standards for the project
• Assist Team Leads in helping others become successful
• Undertake any added responsibilities and special assignments delegated by the Operations Manager
• Making calls on behalf of the client
• Show courtesy to the customers
• Proper representation of the client while making calls
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis

Work Hours:

• Monday – Friday from 7pm to 4am with an hour lunch break (Available on Alternative Saturday)

We hire youth and empower them with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success!

• Selling Skills
• Listening Comprehension Skills
• Basic PC and Telephone skills
• Solar product knowledge
• Customer service skills
• Basic typing skills
• Complaint management
• Knowledge of the processes outlined for

1. Case Handling
2. Callbacks
3. Escalations
4. Forwarding
5. Reporting/Date logging

Desired Skills:

• Rebuttal skill
• Persuasive communication skills

Job Rewards and Benefits