Customer Support Officer (CSO)
Smart Resources , Pakistan

Responsibilities:.

• Discussing all agreements with potential customers in negotiations
• To achieve client satisfaction, identify and evaluate their demands.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Keep records of customer interactions, process customer accounts and file documents.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

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• Fluency in English
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills and ability to work effectively in a team environment.

Job Rewards and Benefits