System Support Engineer Level 1
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan

Perform desk-side support service per Client’s predefined/location specific service process
Manage workflow and service request through Client’s call ticketing system
Software installation, configuration, and troubleshooting for end users
Hardware and Software upgrades
Performance of IT support duties as defined by the appropriate I.T Support team leader

Network printer installation/configuration
General Desktop Support/Project Coordination/Move activities
High level of customer focus and strong customer support commitment
Work with other support groups and vendors to provide seamless support to customers
Work with 2nd level support group to assist with application design/development/upgrade testing and implementation

Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.

Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network
Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
Experience working in a wireless network environment
Working knowledge of troubleshooting ticketing systems such as Remedy