Customer Support Representative
Translation Empire, Pakistan

Job Responsibilities:

• Manage/handle the outgoing/incoming calls professionally
• Identify and assesses customer’s need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Stay up-to-date on product and service knowledge
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Qualification / Skills:

• Excellent written and verbal communication skills, particularly in English
• Strong problem-solving and troubleshooting abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable with technology and ability to quickly learn new systems
• Ability to adapt to changing situations and priorities
• Positive attitude and commitment to providing excellent customer service

Work mode:

Work from Office.

Shift Time

Working Hours - UK Timings preferably 12:00 p.m. – 09:00 p.m. / 01:00 p.m. – 10:00 p.m. / 02:00 p.m. - 11:00 p.m. PST

Location:

Bahria Town Phase 7 Rawalpindi

Salary:

Market competitive

Job Rewards and Benefits