CSR Outbound Calling
Translation Empire, Pakistan
Job Description
Responsibilities:
Manage/handle the outgoing/incoming calls professionally
Identify and assesses customer’s need to achieve satisfaction
Giving follow up calls to the customers at a specified date and time
Stay up-to-date on product and service knowledge
Follow communication procedures, guidelines, and policies
Managing a large number of outbound/inbound calls
Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Job Specification
Requirements & Skills:
Excellent written and verbal communication skills, particularly in English
Strong problem-solving and troubleshooting abilities
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Comfortable with technology and ability to quickly learn new systems
Ability to adapt to changing situations and priorities
Work mode:
Work from Office.
Shift Time:
UK Timings preferably 12:00 p.m. – 09:00 p.m. / 01:00 p.m. – 10:00 p.m. / 02:00 p.m. - 11:00 p.m. PST
Variable Shift timings available during PK Hours between 14:00 to 02:00, and variable working patterns to include full time, part time, 7 days a week.
Location:
Bahria Town Phase 7 Rawalpindi
Salary:
Market Competitive