Job Opportunity: Inbound Customer Service Representative (UK Campaign)
Are you a customer-focused individual looking for an exciting career opportunity? We're seeking passionate candidates to join our team as Inbound Customer Service Representatives for our UK campaign.
Location: Saidpur Road, Rawalpindi.
Position: Inbound Customer Service Representative
Salary Package: 60,000 PKR Basic
Shift Timing: Rotational
Job Responsibilities:
- Handle incoming customer inquiries and resolve issues promptly and professionally.
- Provide exceptional customer service via phone, email, and chat channels.
- Ensure accurate and efficient data entry and record-keeping.
- Collaborate with team members to achieve customer satisfaction goals.
- Stay up-to-date with product knowledge and industry trends.
Qualifications:
- Strong communication skills in English (UK accent preferred).
- Excellent problem-solving abilities and a customer-centric approach.
- Previous customer service experience is a plus.
- Ability to adapt to rotational shift schedules.
What We Offer:
- Competitive salary package with a 60,000 PKR basic.
- Opportunities for career growth and advancement.
- Comprehensive training and ongoing support.
- A dynamic and inclusive work environment.
Join our team and be a part of delivering exceptional customer experiences for our UK-based clients! Don't miss this chance to embark on a rewarding career journey.
Smart Connect Communication is an equal opportunity employer. We encourage candidates of all backgrounds to apply.
Excellent Communication Skills
Active Listening
Empathy
Patience
Problem-Solving Skills
Product/Service Knowledge
Time Management
Adaptability
Conflict Resolution
Computer Proficiency
Professionalism
Teamwork
Accuracy and Attention to Detail
Cultural Sensitivity
Conflict Management
Resilience
Compliance and Security Awareness
Sales and Upselling Skills (if applicable)