CSR Voice
J. Sons Communications, Pakistan
Job Description
An outbound call center voice agent is an individual who is responsible for making outbound calls on behalf of a company to reach out to potential customers or clients. The primary objective of an outbound call center voice agent is to generate sales, collect feedback, conduct surveys or to schedule appointments.
Responsibilities
Making outbound calls to potential customers to promote a product or service
Handling customer inquiries and providing information about the company's products or services
Processing customer orders and scheduling appointments
Entering customer information into a database or
CRM system
Meeting or exceeding sales or performance goals
Providing excellent customer service and building customer relationships
Resolving customer complaints or issues in a timely and professional manner
Staying up-to-date with new products and services, as well as changes to company policies and procedures
Attending team meetings and training sessions
Adhering to company guidelines and regulations.
It is also important for a voice agent to have the ability to multitask, work well under pressure, and to have a positive attitude.
Qualifications
High school diploma or equivalent
Strong communication and customer service skills
Ability to work in a fast-paced, high-volume call center environment
Proficient with basic computer skills
Sales or customer service experience is a plus
Bilingualism is an asset, but not always a requirement
Ability to meet performance goals
Good listening and problem-solving skills
Flexibility to work in different shifts.
It is also important for a voice agent to have a clear speaking voice, a positive attitude and being able to work well in a team.
Timings: 6:30 PM - 5:30 AM
Job Specification
.Strong communication and customer service skills
.Ability to work in a fast-paced, high-volume call center environment
.Proficient with basic computer skills
.Sales or customer service experience is a plus
.Bilingualism is an asset, but not always a requirement
.Ability to meet performance goals
.Good listening and problem-solving skills
.Flexibility to work in different shifts.
It is also important for a voice agent to have a clear speaking voice, a positive attitude and being able to work well in a team