Customer Service Representative
Amigos 2.0, Pakistan

We are seeking a motivated and persuasive Call Center Agents to join our dynamic team, specializing in insurance sales through cold calling. In this role, you will be responsible for reaching out to potential customers, building rapport, understanding their needs, and persuading them to purchase insurance products. Your exceptional communication skills, resilience, and ability to handle objections will be vital in successfully converting leads into satisfied clients.

Benefits:

• Minimum 35,000 Basic Pay
• Bonuses can reach upto 100,000 pkr
• Banking Facilities
• Punctuality and Attendance bonuses
• Pleasant Working Environment
• Chance to grow your career at Amigos

Working Hours:

Shift hours may vary within the time frame of 5 pm to 7 am Pakistan time.

Location: Adyala Road, Rawalpindi

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate, clear and concise information and assistance to customers regarding our services.
• Resolve customer inquiries, concerns, and issues in a timely manner.
• Maintain a positive and empathetic attitude towards customers.
• Utilize active listening skills to understand customer needs and concerns.
• Accurately document customer interactions and transactions.
• Update customer records in the database with relevant information.
• Collaborate with team members and other departments to resolve customer issues.
• Share insights and feedback with the team to improve overall customer experience.
• Follow established scripts and procedures to ensure consistent service delivery.
• Adhere to company policies and guidelines.

Job Rewards and Benefits