Server Analyst
IBEX Global, Pakistan

• Support all server and desktop based operating systems and applications, Microsoft Server Windows 2003, 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8
• Perform remote diagnostics using enterprise remote control utilities
  Provide support to customers/teams remotely and over the phone
• Ensure that the Service Level Agreements (SLA) are adhered to at all times
• Provide coordination and be an escalation point for the local technical and project teams
• Participate in Change review meetings to ensure smooth management of changes and releases
• Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
• Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy
• Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
• Monitor and make recommendations regarding the performance of servers within the environment
• Analyze, detect, identify and correct technical problems and deficiencies
• Provide an active role in maintaining and improving the security of the system
• Perform detailed analysis on server/system failures or review analysis performed by other teams
• Determine requirements, design, build, test, implement, maintain and enhance business systems
• Deliver high quality IT infrastructure solutions, leveraging technologies such as Microsoft Active Directory, Exchange, Lync and virtualization

• Strong analysis, excellent troubleshooting and problem-solving skills
• Excellent verbal, writing and presentation skills
• Attention to detail, ability to multi-task and team player
• Interpersonal and communication skills when dealing with clients
• Time management to meet deadlines
• Experienced in Microsoft Exchange Server administration including mail-flow troubleshooting, PowerShell
• Virtualization - VMware ESX and Hyper V
• Familiarization with Layer 2/3 switching & VLAN configuration
• Knowledge of Antivirus Software (ei. Kaspersky)
• Backup software (Backup Exec)

Job Rewards and Benefits