Customer Support Representative
Nextel BPO 3.0, Pakistan

We are looking for a customer-oriented service representative.

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

What we will provide you:

• Basic Salary except daily bonuses (30,000-70,000)
• Daily, Weekly and Monthly bonuses
• Paid Leaves
• Pleasant and Friendly Working Environment
• Extra Curricular Activities (Games, Bonfire, Trips, Annual dinner and much more)

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Rewards and Benefits