CSR (On-Site Night Shift)
Reactivespace Technologies, Pakistan
Job Description
JOB TITLE: CSR (Night Shift)
Earn upto 80k per month depends on leads and sales
Basic salary + Commisions + Food + Beverages + Attendance Bonus
We are looking for minimum 1 year of experienced tele marketing representatives are required and final expense insurance (FE) and solar campaigns for the US market.
Job Type: Full-time
Fresh Graduates can apply for this position
Preference: 1 year of experience in international call centre
Ability to commute/relocate:
Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Salary: Rs40,000.00 - Rs60,000.00 per month
Job Specification
1. Communication Skills:
Verbal Communication: Ability to speak clearly and articulately; explaining products or services, answering queries, and resolving issues effectively.
Written Communication: Proficiency in drafting emails, messages, or social media responses that are clear, concise, and professional.
2. Active Listening:
Paying close attention to what customers are saying, understanding their queries or complaints, and responding appropriately.
3. Empathy and Understanding:
The ability to understand and share the feelings of customers, showing genuine concern for their issues or needs.
4. Patience:
Remaining calm and patient when dealing with difficult or frustrated customers, and when handling complex queries.
5. Problem-Solving Skills:
Identifying issues quickly and finding effective solutions, possibly under time constraints.
6. Product Knowledge:
In-depth understanding of the company’s products or services to provide accurate information and assistance to customers.
7. Computer/Technical Literacy:
Proficiency in using computers, software applications (like CRM systems), and other technical tools required for customer service.
8. Time Management:
Efficiently managing time and tasks, especially when handling multiple queries or customers simultaneously.
9. Adaptability:
Being flexible and adaptable in handling unexpected situations or changes, such as new products, systems, or policies.
10. Attention to Detail:
Ensuring all aspects of a customer’s query or issue are addressed accurately and thoroughly.
11. Multitasking:
Handling several tasks or customer interactions at once without compromising service quality.
12. Conflict Resolution:
Ability to peacefully resolve disputes or complaints, and finding solutions that satisfy both the customer and the company.
13. Cultural Awareness:
Understanding and respecting diverse cultures, backgrounds, and perspectives, especially in global or diverse customer settings.
14. Teamwork:
Collaborating effectively with other team members, sharing information, and working together to improve customer service.
15. Resilience:
Staying positive and persistent, even in challenging customer service situations.