Inbound Customer Service Representative
Paragon Solutions, Pakistan
Job Description
Paragon Solution is a call center providing a professional call center services to foreign clients and their customers in various parts around the globe encompassing United Kingdom, Australia and USA. Established over 8 years ago, our company continues to evolve and attract new clients till date. Due to recent expansion in our client base, we are looking for new staff to join our team!
About the role:
This is a fast-paced position with high volume call levels. You will possess the ability to use a computer, problem solve, multitask, provide excellent levels of customer service and achieve Key Performance Indicators.
Benefits and perks:
Friendly, safe and supportive work environment
Inbound Campaign ( no cold calls )
Ongoing training and coaching
Career growth
Attendance/ QA/ Fuel allowances and overtime bonuses
Rewards
No sort of discrimination
Job Duties:
Answer incoming customer inquiries
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns/queries
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Job Type: Full-time
Salary: Rs55,000.00 - Rs75,000.00 per month
Job Specification
Requirements:
You must possess a friendly and professional phone manner, basic technical skills, writing skills and learn an industry-specific database, and able to multi-task.
At least 1 -2 years of experience in a customer-facing job.
Outstanding written and verbal communication skills.
Strong time management and prioritizing skills.
Quick innovative learners with an ability to adapt and add value.
Optional: Please include a cover letter and a current resume. In your cover letter, please tell us know if your skills fit to our role requirements