Senior Server Analyst
IBEX Global, Pakistan
Experience
5 Years
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
BSCS
Total Vacancies
1 Job
Posted on
Jan 19, 2016
Last Date
Mar 19, 2016
Location(s)
Job Description
Key Responsibilities:
- Support all server and desktop based operating systems and applications, Microsoft Server Windows 2003, 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8
- Perform remote diagnostics using enterprise remote control utilities
Provide support to customers/teams remotely and over the phone - Ensure that the Service Level Agreements (SLA) are adhered to at all times
- Provide coordination and be an escalation point for the local technical and project teams
- Participate in Change review meetings to ensure smooth management of changes and releases
- Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
- Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy
- Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
- Monitor and make recommendations regarding the performance of servers within the environment
- Analyze, detect, identify and correct technical problems and deficiencies
- Provide an active role in maintaining and improving the security of the system
- Perform detailed analysis on server/system failures or review analysis performed by other teams
- Determine requirements, design, build, test, implement, maintain and enhance business systems
- Deliver high quality IT infrastructure solutions, leveraging technologies such as Microsoft Active Directory, Exchange, Lync and virtualization
Job Specification
Required Skills:
- Strong analysis, excellent troubleshooting and problem-solving skills
- Excellent verbal, writing and presentation skills
- Attention to detail, ability to multi-task and team player
- Interpersonal and communication skills when dealing with clients
- Time management to meet deadlines
- Experienced in Microsoft Exchange Server administration including mail-flow troubleshooting, PowerShell
- Virtualization - VMware ESX and Hyper V
- Familiarization with Layer 2/3 switching & VLAN configuration
- Knowledge of Antivirus Software (ei. Kaspersky)
- Backup software (Backup Exec)
Information Technology and Services - Lahore, Pakistan