Manager - Sales Call Center
Connectiks, Pakistan
Job Description
Hire, train and onboard new Call Center Agents as required to meet quotas
Provide coaching and assistance to call center agents on an ongoing basis
Process weekly sales leads reports for submission to management
Oversee and ensure conflict resolution between associates and customers
Ensure that all employees follow the company’s best practices for call center management and operations
Develop presentations and talks to motivate and educate call center agents
Communicate company goals to associates so every employee understands his or her role
Conduct periodic surveys of customers and potential customers to ensure quality control
Job Specification
Bachelor’s Degree in Marketing, Business or Communications preferred
1+ years’ experience in telemarketing or an outbound call center environment
Familiarity with telemarketing software systems
Excellent communication, management, interpersonal and leadership skills required
Advanced conflict resolution skills required
Ability to work overtime as necessary to meet quotas and guide team